Refund policy

Return and Refund Policy

 

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 14 days of the date you received the item. To be eligible for a return, the product must be:

• Unused, in its original condition, and in its original packaging.

• Accompanied by proof of purchase (e.g., order confirmation or receipt).

Non-Returnable Items

Please note that we do not accept returns on personalized or customized items. These products are made especially for you and cannot be resold.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to reflect, depending on your bank or payment provider.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or an error was made in your order. We recommend using a trackable shipping service to ensure we receive your return.

If you have any questions about our return and refund policy, please contact us at info@candbdesignsms.com