Shipping policy
Shipping Policy
Effective Date: December, 17 2024
Thank you for shopping with C & B Designs. Below you will find details about our shipping process, delivery timelines, and related policies.
1. Order Processing Time
• Orders are typically processed within 1-7 business days (excluding weekends and holidays) after payment is received depending on the complexity of your design.
• You will receive an order confirmation email with tracking details once your order has shipped.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
Shipping Method Estimated Delivery Time Cost
Standard Shipping 5-7 business days - calculated at checkout
Expedited Shipping 2-3 business days - calculated at checkout
International Shipping 7-14 business days - calculated at checkout
Note: Delivery times may vary due to factors outside of our control, such as carrier delays, holidays, or customs processing for international shipments.
3. Shipping Rates
• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
• We may offer free shipping promotions, which will be clearly communicated on the Site.
4. Shipping Destinations
• We currently ship to addresses within the United States of America and select international destinations.
• Please ensure that your shipping address is accurate and complete to avoid delivery issues.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and link to monitor your shipment’s status. Please allow 24-48 hours for tracking updates to appear.
6. Delayed or Lost Shipments
• If your order is delayed or has not arrived within the estimated delivery time, please contact us at info@candbdesignsms.com
• For lost packages, we will work with the shipping carrier to resolve the issue.
7. International Shipping
• International customers are responsible for any customs duties, taxes, or fees incurred upon delivery. These charges are not included in the purchase price or shipping costs.
• Customs processing times can cause delays beyond our control.
8. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
1. Contact us within 7 days of receiving the order at info@candbdesignsms.com
2. Provide your order number, a description of the issue, and photographs of the product.
3. We will work with you to resolve the issue promptly.
9. Contact Us
For any questions regarding shipping, please contact us:
• Email: info@candbdesignsms.com